Refunds

If you change your mind before your reading has been emailed to you, ask and we refund the full amount. No explanation needed.

The same applies if we fail to deliver within the promised 24 hours and you would rather not wait, or if we cannot complete your reading for any reason on our side.

Each reading is written for one person, so once it has been sent it cannot be returned — and the 14-day EU withdrawal right for digital content ends on delivery, as set out in the terms.

That said, we refund after delivery when the reading was not what we promised: the wrong chart was used, the file was unreadable or never arrived, or the work plainly fell short of the sample you were shown. Tell us what went wrong and we will either redo the reading or refund you — your choice.

What we don't refund is disagreement with the interpretation itself, or a chart calculated correctly from birth details that turned out to be wrong. If the birth details were mistaken, we will redo the reading once at no cost.

Use the contact form with the email address you ordered with. We reply within one working day. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 working days, depending on your bank.

Please talk to us before opening a dispute with your bank. It costs us a fee, it takes weeks longer for you, and in almost every case we would simply have refunded you.